No Exchange 14 for you

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So, Jim has ratted me out: he noticed that I'm scheduled to give an Exchange 14-related session at Exchange Connections in November. In a probably-feeble attempt to avoid the wrath of Microsoft's NDA police, the truth is, I submitted that session proposal nearly six months ago. At that time, I had the expectation that I'd be free to talk about Exchange 14 by November. However, the product is still under NDA, and probably still will be by then, so I'll be presenting another session instead, topic TBD. Sorry to disappoint...

Still here, just quiet

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It's hard to believe it's been two weeks since my last posting here (and, at that, it was a short rumination on vegetables.) Since my last post, a lot has happened:

I decided to forgo my spot in the first Microsoft Certified Master: Exchange class. This was a very difficult decision, but it turned out to be a good one because… Mom sold her house in Perrysburg. It closes in late October, which means we essentially have a month to help her get packed up, moved out, and down to Louisiana. We've been busy with various house-related tasks, like turning the lights on for showings and so forth. I got some kind of stomach flu of doom that made me sicker than I've been in 20 years. I'm talking full-blown, flat-out, can't-hardly-get-out-of-bed sick. Fortunately, it only lasted a couple of days, but it was rough during that time. The kids and I have all intermittently had snuffles, too We got our hardwood-- all 1900+ square feet of it-- refinished. This sounds easier than it is; it involved compressing several rooms worth of furniture into the living room, master bedroom, and kitchen, then living in it for two weeks. The results are beautiful but we're all eager to get everything put back where it belongs.

Of course, it wasn't all drudgery; I watched the LSU-Auburn game with Mom, Arlene, and the boys, played a bit of Rock Band 2, and so on. I hope to get back on a more regular posting schedule. There are certainly a lot of developments in the unified communications world to talk about!

Vegetables shrink your brain

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From the "I knew it" department: eating vegetables makes your brain shrink.

The Basement

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I grew up in Louisiana. In a state where people are buried above ground to keep their corpses from floating off, basements aren't very common. My grandparents live in Alexandria, in the central part of the state. Their house had a basement, the entrance to which was a 3' x 6' trap door behind the wet bar. Entering the basement was always a big event. There were all sorts of wonderful things down there: mysterious jars of cannery products, stacks of yellowed old newspapers, piles of ancient National Geographic back issues, and so on. That's what I thought a basement should be like: rare, mysterious, a little scary, but ultimately familiar.

When my parents moved to Perrysburg, the house they bought had a big unfinished basement. Dad quickly filled it with woodworking tools, a huge L-shaped workbench, and a small finished office stuffed with every kind of ham radio you can imagine. Many of the tools in the basement were familiar: there was the old red air compressor that I'd used for hundreds of hours while refinishing and repainting cars, and the ancient Zenith Transoceanic that we used to listen to the BBC and WWV while out at the fishing camp he built way down on the bayou. There was scrap wood, and an old dresser from my boyhood that had repurposed for component storage, and a bookshelf full of solvents and cleaners and various other hazards. In short, it was a familiar place for both of us, filled with things we understood and knew the measure of. We spent probably a hundred hours building a bed for David (a project which, truth be told, would have taken him maybe 15 hours had he done it without my inexpert help).

Of course, the basement was more than a workshop; it was somewhat of a gathering place. Julie, Tim, Arlene, and I would go down there at Christmas time to wrap presents, safe from the running feet and peeping eyes of the kids. Traditionally we'd go out shopping with the old man on Christmas Eve and come back laden with his selections, which of course he wasn't going to wrap himself. The boys would go downstairs and sit on his lap while he twiddled radio knobs, asking questions so fast that he couldn't finish the answer to one before the next one popped out.

Now, a year after his death, the basement is mostly empty. The woodworking tools are gone, parceled out to people with the knowledge and space to use them. The remaining radios sit silent. The workbench is mostly clean, although both the air compressor and the Zenith remain. I took the tools and supplies that I could use, knowing that as I maintain and use them that I'm preserving some small part of the things he taught me. It's a lonely place now, and one that I avoid. I miss him terribly sometimes, but never more so when I go down those steps, past the framed pictures of Tim and I in dress blues, under the "I (heart) my truck" license plate, and into that basement: no longer mysterious, no longer even familiar.

Great article on the Exchange team blog from mobility guy Adam Glick: it's all about how to block classes of devices that you don't want connecting to your Exchange server. You can already turn Exchange ActiveSync on and off for individual users, and you can allow or deny individual devices for those users. However, those solutions are best if you want to block a known-bad user or a known-bad device. If you want to block, say, all iPhones (or all BlackBerry devices, or all Nokias, or whatever), Adam outlines an easy solution for doing so.

I've written about phone number normalization a bit before, but OCS MVP Jeff Schertz has a more detailed how-to guide. It's interesting that the documentation for LCS on this topic was poor, and it didn't get any better for OCS 2007. Maybe it'll improve for R2?

Fellow Exchange MVP Jason Sherry has written a very useful script that will gather a bunch of information about your transaction logs, including how many of them you have across your servers and the rate of growth in log creation. This is a great way to keep tabs on what your logs are doing.

Cue the tiny violins: a federal judge ruled that Oracle "destroyed or failed to preserve Chief Executive Larry Ellison's e-mail files sought as evidence in a class-action lawsuit filed in 2001 against the software maker." The alleged destruction (or failure, depending on how you look at it) happened in 2006-- well after Oracle touted archiving features in Oracle Collaboration Suite. Ooops.

Via USA Today, this note on the Huntsville airport: not only is HSV expanding, but they've got contingency plans for a "sudden-growth scenario" like the arrival of a low-cost carrier. On the other hand, TOL has lost all its Delta service, meaning that I'll be making the drive to DTW much more often (well, at least until the DL-NW merger). This is probably a pretty good symbol of the overall difference between the local economies in both cities.

A few weeks ago, I wrote a column highlighting Microsoft's announcement of their Exchange 2007 virtualization strategy. I just found out that the team that owns the Internet Security and Acceleration (ISA) Server and Forefront Threat Management Gateway (TMG) has announced their virtualization policy... and it's a good one! Basically, they'll support ISA and TMG on virtualization solutions that are part of the Server Virtualization Validation Program (SVVP)-- including Hyper-V.

The full document is here. Here's the money graf:

… if a hardware virtualization platform is listed as "validated" with the SVVP (not “under evaluationâ€), Microsoft ISA Server and Forefront TMG will be supported for production use on that platform within the limits prescribed in the Microsoft Product Support Lifecycle, Non-Microsoft hardware virtualization policies and the system requirements for that product version and edition.

This will make both ISA and TMG much more palatable to a wide variety of customers, particularly in the SMB space. I'm looking forward to redeploying ISA (which I haven't been using for a few years) now that it won't cost me a server's worth of electricity to use.

Update: this VMware press release says that VMware ESX has passed the SVVP. This is huge news given that it essentially means Microsoft is now supporting Exchange, ISA, and TMG on the most widely deployed virtualization platforms-- welcome air cover for all the folks who have been doing it for a while now :)

Switcheasy Capsule Rebel

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I recently needed a case for my iPhone 3G. I had a CaseLogic slip case for my original iPhone, and it was a solid "OK": a little clunky, a little ugly, but enough to get the job done. I wanted something with less bulk. On the advice of a few iPhone-toting friends, I decided to try the Switcheasy Capsule Rebel. Verdict: I love it. It looks great, and it provides an excellent tactile feel. It doesn't feel slippery, slimy, or slick. Highly recommended.

Wow! This puts Arlene's complaints about my snoring in a whole new light. Apparently, heavy snoring is a risk factor for carotid atherosclerosis, as measured by an Austrian research team. Better keep an eye on that (or an ear!)

It's always fun to joust with my friend Bob Thompson, who is perhaps the most libertarian libertarian I know. Sadly, I think he's flat-out wrong about food allergy warnings. I admit to being biased; my wife is gluten-intolerant and I have other relatives (and friends) who suffer from various kinds of nut allergy.

The problem with the current labeling standard is this: there is no standard. Quick: what's the difference between "may contain", "made in the same factory with", and "produced on the same equipment with"? If I have three products with those labels, how can I tell which one(s) (if any) are OK to bring home? The existing US law, FALCPA, requires manufacturers to label products that contain certain allergens. Manufacturers have voluntarily been adding "may contain"-style warnings to reduce their liability-- but there's no standard for doing so, and this is resulting in a lot of needless hassle for the producers and consumers.

On the gluten-free front, there is an existing EU standard for deciding which products may be labeled as "gluten-free", based solely on measured gluten content in the final product. The FDA is in the process of adopting it, which I think is great: it gives people a tangible indicator of whether something is safe to eat, or not, irrespective of where and how it was produced. Until then, I don't see how standardizing on a labeling phrase could possibly be a bad thing. In fact, if I'm going to have the government spending money on regulations, better they should do it for food safety than on firearms or political contributions.

[ taking a cue from the LDS Young Men's blog, I decided to start keeping a blog of our notable mutual and young men's activities. No pictures yet, though! ]

Last night, we had a great activity for the young men and young women in our ward. (Note to non-Mormon readers: when we do a combined activity for the YM and YW together, it's called "mutual night" or a "mutual activity", or even a "combined activity".) The weather was forecast to be good, so our YW president invited another local ward to join us for a rousing game of Gold Rush, a game that pits "bandits" armed with squirt guns against "miners" who are trying to collect gold from a field. Get squirted, and you have to drop your gold. Tag a bandit, and he goes to jail and has to sing a song to get out again.

We had six or seven bandits and probably around 40-50 kids. Some of them were a little timid at first, but everyone got into the game after a short while. We saw some groups of kids who would cooperate to evade the bandits, while others relied on their superior running speed to get to the bank before getting squirted. There's not that much strategy on the bandits' part (apart from not running out of water in your squirt gun). It was a blast!

I got some mail yesterday from Google about their recent Google Apps service outage. Here it is, along with my editorial comments.

We're committed to making Google Apps Premier Edition a service on which your organization can depend. During the first half of August, we didn't do this as well as we should have. We had three outages - on August 6, August 11, and August 15. The August 11 outage was experienced by nearly all Google Apps Premier users while the August 6 and 15 outages were minor and affected a very small number of Google Apps Premier users. As is typical of things associated with Google, these outages were the subject of much public commentary.

Well-deserved public commentary, at that, mostly focused on the question of why Google thinks that Google Apps is an enterprise-grade service. Three outages in a nine-day period is not confidence-building.

Through this note, we want to assure you that system reliability is a top priority at Google. When outages occur, Google engineers around the world are immediately mobilized to resolve the issue. We made mistakes in August, and we're sorry. While we're passionate about excellence, we can't promise you a future that's completely free of system interruptions. Instead, we promise you rapid resolution of any production problem; and more importantly, we promise you focused discipline on preventing recurrence of the same problem.

Notice what's missing here: any commitment to a particular level of availability, or any information about the cause of the outage, or any information about how they applied "focused discipline" to keep it from happening again.

Given the production incidents that occurred in August, we'll be extending the full SLA credit to all Google Apps Premier customers for the month of August, which represents a 15-day extension of your service. SLA credits will be applied to the new service term for accounts with a renewal order pending. This credit will be applied to your account automatically so there's no action needed on your part.

So let me get this straight: in exchange for three days of outages (in fairness, not three complete outages), you're going to give me a credit for $25/user. That's not a bad start, but I daresay for most Google Apps customers it's only a small fraction of their lost productivity. Not to mention that I might not want a service credit in the first place.

We've also heard your guidance around the need for better communication when outages occur. Here are three things that we're doing to make things better: We're building a dashboard to provide you with system status information. This dashboard, which we aim to make available in a few months, will enable us to share the following information during an outage:
A description of the problem, with emphasis on user impact. Our belief is during the course of an outage, we should be singularly focused on solving the problem. Solving production problems involves an investigative process that's iterative. Until the problem is solved, we don't have accurate information around root cause, much less corrective action, that will be particularly useful to you. Given this practical reality, we believe that informing you that a problem exists and assuring you that we're working on resolving it is the useful thing to do. A continuously updated estimated time-to-resolution. Many of you have told us that it's important to let you know when the problem will be solved. Once again, the answer is not always immediately known. In this case, we'll provide regular updates to you as we progress through the troubleshooting process.

Positive steps, but note that there's no definite delivery date. Note also the weasel language around how "assuring you" is the useful thing to do. No, fixing the problem is the useful thing to do, followed closely by timely and informative status reports. Just look at what Twitter does, then do the opposite. (Actually, for a decent model, check out how the Xbox Live service folks handle outages.)

In cases where your business requires more detailed information, we'll provide a formal incident report within 48 hours of problem resolution. This incident report will contain the following information:
business description of the problem, with emphasis on user impact; technical description of the problem, with emphasis on root cause; actions taken to solve the problem; actions taken or to be taken to prevent recurrence of the problem; e. time line of the outage.

This is more like it! However, my business always requires this detailed information. Who says so? I do. I'm betting that Google will closely control this information, and that they will only provide it if they think your business requires such information.

In cases where your business requires an in-depth dialogue about the outage, we'll support your internal communication process through participation in post-mortem calls with you and your management team.

Translated: "if you take heat for our outages, we'll be happy to get on the phone and help spin the problem so we don't lose your account."

Once again, thanks for you continued support and understanding. Sincerely, The Google Apps Team

While tech editing an article by Tony Redmond on Exchange transport back pressure, I wanted to look up the value of a setting in EdgeTransport.exe.config. Here's the best guide I've found to the settings in that file.

Get a Kindle for $259

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This is a pretty sweet deal: Amazon will sell you a Kindle for $259 if you apply for (and qualify for, it must be said) their Amazon-branded credit card from Chase. See details here. (Bonus link: James Fallows on how to avoid becoming a Kindle nerd-bore).

Yay! We finally have a supported version of Exchange System Manager that runs on Vista. Get it here.

I've decided to give Twitter a try. So far, I'm following Chris, Ed Brill, Erica, and Al Tompkins. Follow me here.


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