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Global Support Services
Red Hat is an around-the-clock, global network of the most experienced, motivated, and knowledgeable Linux and Middleware open source software support engineers that allows you to virtually extend your in-house expertise and deploy with confidence.
Support Guide
Support Policies and SLAs
The support policies, scope of coverage, and service level agreements provide detail on the various levels of assistance available from Red Hat.
Support Process
Our support process is designed to help us serve you quickly and efficiently. Follow these guidelines to ensure you will receive the most timely and effective support.
JBoss
Additional information for JBoss Support
Support Guide
Capturing the right information can help Red Hat resolve your problem faster. Follow the simple steps in our Support Guide before submitting your problem report.
Red Hat Exchange (RHX)
Red Hat Exchange (RHX) customers needing support may access our world-class Global Support Services team using your redhat.com or Red Hat Network login.
Red Hat Knowledgebase
Red Hat Knowledgebase is a library of tips, troubleshooting advice, and current information updated daily by Red Hat technicians.
Red Hat Network FAQs
Need help with Red Hat Network? The most frequently asked questions are answered in flash tutorials here.
Customer Service FAQs
Find the answers to commonly asked Customer Service questions.
Glossary
So everyone speaks the same language, here is a glossary of terms.
Red Hat and JBoss Manuals
The manuals are in a number of formats including HTML and PDF.
See all DocumentationActivation
If you purchased your Red Hat subscription through a trusted Red Hat partner, you must:
If you are a Dell customer, in order to gain access to updates for your Red Hat subscription, you will need to activate your Dell service tag number.
Security and Errata
Hardware Compatibility List
A searchable database of hardware that is certified to run Red Hat products.
Customer Service
Contact information for Customer Service
DST Information
Daylight Savings Time in the United States begins at 2:00 a.m. on the 2nd Sunday in March and reverts to Standard Time on the 1st Sunday in November. Please refer to the latest global DST information and FAQs.
Linux Community Resources
Resources that offer an opportunity for collaboration and support within the community.
Red Hat Enterprise Linux Security Advisory
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