![[image]](http://mowser.com/img?url=http%3A%2F%2Fwww.qlayer.com%2Ftemplates%2Frt_versatility_ii_sienna%2Fimages%2Fslogan.gif)
Home 
Services & Support Support
Services & Support Support
Support
Existing customers can create a support ticket through our support portal.
Tickets are immediately assigned and resolved based on the Service Level Agreement and priority of the issue.
We define three types of priority:
Critical: an issue occurs which is critical to your business, e.g. the unavailability of one or more servers Major: an issue occurs which is interfering with your normal operation, e.g. not being able to activate replication Minor: an issue or question which is has no immediate impact on the normal operation of your datacenter
For more information about our support organization, please contact us.
