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Microsoft Introduces "Ultimate” Support Offering for Premier Family
Microsoft Corp. announced the worldwide availability of Microsoft Services Premier Ultimate, a new addition to the Premier Support Family. Premier Ultimate offers a new level of collaboration to select customers who have made the conscious decision to direct their technology investments toward a proactive support strategy focused on attaining IT health. For a fixed price, Premier Ultimate combines a “roadmap to IT health”-- leveraging Microsoft’s expertise through pre-agreed proactive services – – with unlimited* problem resolution support.
Click here for more information about Premier Ultimate
*may be subject to restrictions
Support and Health
The Microsoft Support and Health Offerings provide customers who have significant investments in Microsoft technology with customized and pre-packaged support that can provide proactive services to improve IT Health, reactive services when things go wrong, and various levels of Support Account Management.
The Microsoft Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.
Support Offerings by organization type, role and specification
Developers & Partners Home Users Additional Premier agreement Features and Components
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Microsoft Premier Support - Industry
Microsoft Premier Support
Microsoft Services Essential Support
Microsoft Services Partner Advantage Personal Support Click Here for more informationBusiness Expertise for Microsoft Dynamics
Supportability Review for Microsoft Dynamics. Software Assurance
Professional Support
Support Options
Key Benefits Available:
(Benefit level varies based upon agreement)
Proactive services
Support and workshops
Problem resolution support around-the-clock coverage
Critical situation escalation
Rapid onsite support
Knowledge transfer
Microsoft Premier nline
TechNet with online concierge
Direct relationship
Designated account representative
Remote or onsite
Proactive information distribution
Featured Case Studies
Worcester Acute NHS Trust After signing a Premier Support agreement with Microsoft Services, Worcestershire has improved its service delivery planning and developed a robust technology roadmap.
Click here to read the full study.
barbox barbox has renewed its Microsoft Services Premier Support agreement for the fourth year in succession to help ensure the stability, security, and resilience of its hosted environment.
Click here to read the full study.
The University of Queensland In order to better manage its IT infrastructure, UQ ITS invested in Microsoft Systems Management Server 2003 and Business Desktop Deployment (BDD), and was one of the first to adopt these products.
Click here to read the full study.
Contact Us
For more information about consulting and support Offerings from Microsoft, contact your Microsoft Services representative or visit http://www.microsoft.com/microsoftservices
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