Several weeks ago, I invited my readers to submit questions to me. I said that nothing is off limits. I will answer questions about leadership, publishing, business, my job as a CEO, your job, work/life balance, running—whatever. Since that time, I have received scores of questions. I will answer these as I have the opportunity. (If you have a question, you can send it to me at question4mike@gmail.com. Please only include one question per e-mail and keep it short. Thanks.)
A reader named Linda wrote, saying,
At the place where I work, the senior managers had a survey done of all the employees to see how morale was and where the shortcomings were. The biggest one was in communication. The employees felt that the managers weren’t communicating enough to tell them what was going on. Yet, here’s the other half of it. The managers were communicating, but it was evidently not in an effective manner for the employees.
If an email with news was sent out, it often got ignored or deleted; if an article was posted in the online magazine, no one read it; if there was a meeting, employees found reasons not to be there. We, in fact, had a major project that was in the newspapers and trades and had tons of daily promotion, and yet, when we had a open house on the project, we discovered that there were employees who had never heard of it!
The lack of communication within organizations is a frequent complaint. When I first came to Thomas Nelson, people used to joke, “We get more news about Thomas Nelson from The Tennessean [our local paper] than we do from our own management.†Or, “If I want to know what’s really going on at the Company, I call one of the agents.â€
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