The Importance of a Leader’s Heart
Three years ago, I was in New York City on business. I was having a relaxing dinner with David Dunham, one of my colleagues and a dear friend. Suddenly, as we were finishing our meal, I started to have chest pains. Initially, I tried to ignore them. But then I began to quietly panic. I felt that the room was closing in on me.

Embarrassed, I blurted out, “I think I may be having a heart attack.â€
David immediately took control. He paid our bill, hailed a cab, and got me to St. Vincent’s Hospital, which happened to be the one closest to our restaurant.
After some preliminary tests, the doctor said, “All of your vitals look fine. But, just to be safe, we’d like to keep you overnight.†They then strapped me to a biometric bed and let me rest. Needless to say, I didn’t sleep much.
The next morning, the doctor came in and said, “I’m not sure what happened last night, but your heart is fine. I suggest that you go to your primary care physician when you get back to Nashville and follow-up on this.â€
My regular doctor didn’t find any problems either. Nevertheless, I ended up in the hospital twice more over the next year, thinking each time that I was having a heart attack. No one could find anything. I even saw a counselor, wondering if perhaps I was experiencing stressed-induced panic attacks.
Finally, in desperation—and thinking I might be going crazy—I made an appointment with Dr. John Cage, a renowned cardiologist here in Nashville. He had saved the life of one of our authors, who couldn’t stop raving about him.
Dr. Cage ran me through a battery of tests and then called me back into his office. “Mike, your heart is fine. In fact, it is in great shape. Your problem is acid reflux, probably as a result of a small hiatal hernia. About 30% of my patients who think they are having heart problems have this issue instead. The symptoms are very similar. Fortunately, it is easy to treat.â€
He then prescribed Protonix, a proton pump inhibitor that reduces acid production. I haven’t had a lick of trouble since.
The heart is incredibly important. When I thought mine wasn’t working properly, it had an enormous impact on my life, my routine, and my sense of well-being. I worried about it constantly. I couldn’t sleep. I literally was afraid I might die.
But it’s not just our physical heart that is important. Especially as leaders, our spiritual heart is equally important. It is just as important to the life of our organizations as our physical heart is to the life of our body. When it doesn’t function well, it, too, has an impact.
Proverbs 4:23 says,
As leaders, we often believe it is our experience, our knowledge, or our skills that are the most important component of our leadership. Not so. In admonishing his son, Solomon says that the heart above all is the most important. It should be our first priority. Why? Because it is “the wellspring of life.†Everything else flows out of it.
But what is the heart to which Solomon refers? The Bible uses the word almost one thousand times. For example, just in the Gospel of Matthew we find these words:
For where your treasure is, there your heart will be also (6:23).
A good man out of the good treasure of his heart brings forth good things, and an evil man out of the evil treasure brings forth evil things (12:35).
But those things which proceed out of the mouth come from the heart, and they defile a man (15:18).
Jesus said to him, “You shall love the LORD your God with all your heart, with all your soul, and with all your mind†(22:37).
Based on these and numerous other verses, we can see that the heart is your authentic self—the core of your being. It is that part of you that makes you, you. It is your inner being where your dreams, your desires, and your passions live. It is that part of you that connects with God and other people.
It is also the most important leadership tool you have.
Physically, your heart is what keeps your body alive. It pumps blood through almost 100,000 miles of arteries, veins, and capillaries. It brings life-giving nutrients to every cell and fiber of your being. Your body can survive without many important organs. Many of these are important but not essential. However, it cannot survive without a heart. When it stops functioning, you die.
Spiritually, your heart is what keeps your organization alive. As a leader, you pump possibility into every person and every project. Possibility is what keeps the organization alive. Your organization can survive without your experience, your knowledge, or your skills. They, too, are important but not essential. However, your organization cannot survive without your heart. When it stops functioning, your organization begins to die.
The most important thing you can do as a leader is to keep your heart open. What do I mean? Think of it this way. When your heart is closed:
The result? Possibility dries up and the organization begins to die.
Conversely, when your heart is open:
The result? Possibility flows through the organization and the organization grows and develops.
The bottom line is this: it matters if your heart is open or closed. It will have a tangible impact on your organization. The good news is that you can open your heart. This is the leader’s most important work. It is foundational to building a healthy organization.
The key is two-fold: awareness and discipline. With regard to the first, you must learn to discern the condition of your own heart. Is it open? Is it closed? Is it somewhere in between? I find that I have to check-in with myself several times a day. I call this a “heart check.â€
I ask, Where is my focus—right now? Is it in the past, where I am grieving over some loss or regretting the way I handled some situation? Or is it in the future, where I am worried about something that hasn't happened yet. Either way, I am not present to what is happening now.
If I sense that my heart is closed, I have a choice. I can either leave it that way or open it up. This is where discipline comes into play. I literally make a decision to open my heart up, and I mentally visualize doing so. I force myself to think about what is possible. I choose to see this situation—these people—from the lens of possibility. As a result, I am fully present, available to the potential that exists in any given situation or relationship.
Maintaining an open heart—pumping possibility through your organization—is the most important thing you can do as a leader. There are other tasks, of course, but this is foundational.
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Colleen Coble says:
Wow, what an inspiring post, Mike! I've always sensed you are genuinely interested in people. It's not fake.
Superman Allen Arnold is that way too. You've chosen fabulous leaders in your organization. I've always said things changed dramatically when you took over. It's clear why.
Wednesday, February 20, 2008 at 12:58 PM
Larissa says:
I'm a minister and pastor for college students, and need to be reminded of these insights. Even in a relationship-based role, I can tend to forget how vital it is to lead with this focus in mind. Thanks for the great post!
Wednesday, February 20, 2008 at 05:21 PM
mia says:
Panic attacks happens to me once in a while and it's pretty scary everytime it happens. You just loose control of yourself. I've tried http://www.whatcausespanicattacks.com for help.I can see an improvement in my condition already.
Thursday, February 21, 2008 at 07:34 PM
Thomas Lane says:
Excellent post, Mike. Thanks.
Thursday, February 21, 2008 at 09:46 PM
Robin Palmer says:
You are a genuine and "open-hearted" blessing to Thomas Nelson, Inc. Thank you and God bless you!
Friday, February 22, 2008 at 07:04 AM
John Y says:
Wow Mike I've seen so many leaders like the ones you've described who slip into the traps you describe. Understanding most people are the way they are and may never see it you give good coaching again that we need to be listening to our heart/actions in case the leader never gets around to leading.
David Dunham is a good man and brought some good titles to TNP. Where is he now?
Friday, February 22, 2008 at 08:14 AM
Michael Hyatt says:
John,
David has started his own business. He is representing some authors and doing some consulting. In fact, he is consulting with us. He and I also serve on another board together.
Thanks,
Mike
Friday, February 22, 2008 at 10:15 AM
Shamilla Yeary says:
Michael, whenever I read your blog I am filled with admiration and today is no different. What you say about leadership in an organization is right on, I have experienced both leadership styles and a leader with an open heart is the kind I pray I can one day become. I praise God that there are still men like you in the business world. God Bless. Your organization should feel blessed to have you at the helm.
Friday, February 22, 2008 at 11:39 AM
Daniel Darling says:
Mike,
About 6 years ago I had the same issue. I was having chest pains and numbness up my arm. I thought, "Gosh, I'm only in my twenties." I went to the doctor--same thing, Mike. Acid Reflux. He gave me Nexium for about 6 mos and I haven't had an issue since.
Great article.
Dan
Friday, February 22, 2008 at 12:55 PM
greg D. Brown says:
Don't even remember how I started to read your blog but I always find some great insight to life, business, spirituality. Because you always lead with your heart your articles are so much more powerful. Thanks for sharing. You are making a difference.
Friday, February 22, 2008 at 01:32 PM
heidi says:
This post makes me very thankful for many things. Your leadership is one of them.
Wednesday, February 27, 2008 at 04:40 PM
SolShine7 says:
Excellent post! The way you put it made me really think deeply. Thanks.
Thursday, April 17, 2008 at 09:55 AM
Dan McCarthy says:
Mike -
Very inspirational post on heart-centered leadership. I'm looking forward to reading more.
Thursday, April 17, 2008 at 09:35 PM
Amy says:
Did the above David Dunham you mentioned start the Dunham Group in Tennessee? I am trying to find out if this is a legitimate agency, but there does not seem to be much information available yet. I would really appreciate if you could let me know if you know and trust this man. Thanks and God bless you!
Wednesday, May 21, 2008 at 08:33 AM
anne jackson says:
hey, we both are on protonix. i am so happy they finally came out with a generic...my insurance didn't cover the name brand! :)
great post!
Tuesday, November 11, 2008 at 11:11 AM
John says:
Michael, You have a great heart. I can tell by the way you communicate about those around you. Gail, your girls, your staff, your writers and so many others thrive because you are practicing what you preach. To have Christ is to have a transformed heart. No longer is it wicked. It is good. So good. Keep living from that truth. Excellent message.
@johnflurry
Tuesday, November 11, 2008 at 11:12 AM
Rachel Hauck says:
Great post, Mike, and a picture of Jesus was when He walked the earth. Open heart, humble, servant leadership.
I worked for a women who was the closed-heart kind and it made things difficult. We worked for her because we wanted paychecks. But none of us were inspired.
Rachel
Tuesday, November 11, 2008 at 11:13 AM
chip says:
When I started following you on twitter I subscribed to your blog and what a blessing it has been. You gift for taking life's complex issues and breaking it down into everyday speak is amazing.
Thank you for all that you do.
Tuesday, November 11, 2008 at 11:53 AM
Fran Toolan says:
Mike, I focused on your use of the word 'discipline' in your post. Following your Twitter feeds and blogs, I am truely in awe of your discipline. How you churn this stuff out, and still manage to have balance in your life is very inspiring to me. Thank you.
Tuesday, November 11, 2008 at 04:05 PM
Michael S. Hyatt says:
@Fran: Thanks for your kind words. I am humbled.
Tuesday, November 11, 2008 at 07:35 PM
Ee Yuing says:
Thanks for sharing your insights about keeping an open heart in leadership. May the Lord continue to bless you with a healthy, open heart to lead your staff! :-)
Friday, November 14, 2008 at 11:12 PM