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Frequently Asked Questions

1.) When will I receive confirmation from my order?

If you provided an email address a confirmation will be emailed to you withing 15 minutes of placing your order.

2.) How do I cancel my order?

If you would like to cancel your order please call us. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you call.

3.) How do I exchange or return an item?

Return and exchange information can be found on the back of the packing slip. If you do not have the packing slip please call us. Please have your order number available when you call.

4.) What are the ship methods for Hawaii and Alaska?

All orders to Hawaii and Alaska can be shipped either 2 day air or 1 day air. Unfortunately we can not ship ground.

5.) Who determines what items are offered on the site?

We have a department dedicated to finding product. We also make decisions based on our client contact and customer feedback. If you would like to make a customer suggestion please use the form at the top of the page, we appreciate your input.

6.) How long does it take to get an international shipping quote?

An international quote can take up to 3 business days to be processed and emailed out.

7.) How do I change the shipping address for my order?

If you need to change the shipping address of your order and the order has not shipped please call us. Please have your order number available when you call.

8.) Why do I have to give my credit card number when setting up an account?

You do not have to setup an account to access the store and browse for products. Setting up your account is part of the checkout process and a credit card is required to complete that process.

9.) How do I find out the status of my order and tracking information?

Order status and tracking information can be found by clicking on My Account then clicking on the order number. Please note we can only provide shipping status of items that we stock and ship. Custom item shipping lead times can be found on the individual product pages.

Customer First

At GatewayCDI, the customer always comes first. It is our goal to make your web experience easy and pleasant. If you have any questions or concerns please do not hesitate to contact us.

If you incur any problems or have any questions concerning merchandise or the status of your order, our customer satisfaction agents are available from 8:00am - 6:00pm CST, Monday - Friday.

GatewayCDI will occasionally offer coupon codes and gift certificates at no charge for special promotions and marketing events. GatewayCDI reserves the right to cancel these promotions at any time for any reason.

Sales Tax

Applicable state sales tax will be added to all orders shipped in the State of Missouri and California.

Inventory

We make every effort to keep all items in stock. However, occasionally some items may be temporarily out of stock. If an item is not in stock we will hold your order until all the goods are in stock so we can ship your order complete. If you need your order at a certain date please contact us by using the contact form above. Be sure to include your order number.

Sizes

Men and Unisex

S M L XL 2XL 3XL

Chest 34-36 38-40 42-44 46-48 50-52 54-56

Neck 14-14 ½ 15-15 ½ 16-16 ½ 17-17 ½ 18-18 ½ 19-19 ½

Sleeve length 32-33 33-34 34-35 35-36 36-37 37-38

Waist 26-28 30-32 34-36 38-40 42-44 46-48

Women

S M L XL 2XL

Bust 34 ½ - 35 ½ 36 ½ - 37 ½ 38 ½ - 39 ½ 40 ½ - 41 ½ 42 ½ - 43 ½

Sleeve length 30-31 31-32 32-33 33-34 34-35

Waist 25 ½ - 26 ½ 27 ½ - 28 ½ 29 ½ - 30 ½ 31 ½ - 32 ½ 34 ½ - 35 ½

Shipping and Handling

You have the option to select a ship method during the checkout process. The default ship method is Ground. Orders are usually received within 5-7 business days depending upon where the items are being shipped to. All in stock orders placed up to 4:00 PM CST will ship the same day following payment verification.

Consult the table below or enter your order into the shopping cart. The checkout page will calculate the shipping charges. Please be sure to provide a physical address, not a PO box. Shipping and handling charges are based on the dollar size of your order and the type of service you request. For delivery on a Saturday, please contact our Customer Service department for additional information and charges.

All in stock orders placed by 4:00 PM CST will ship the same day following payment verification. Orders shipped via Standard are usually received within 5-7 business days. Please note GatewayCDI reserves the right to ship your order via US Postal Service, please allow additional time for receipt of your order.

Purchases Standard 3 Busn. Days 2 Busn. Days 1 Busn. Day

$0.01 - $25.00 $6.95 $10.95 $17.95 $23.95

$25.01 - $50.00 $8.95 $12.95 $19.95 $31.95

$50.01 - $75.00 $9.95 $14.95 $21.95 $35.95

$75.01 - $100.00 $10.95 $16.95 $23.95 $39.95

$100.01 - $150.00 $12.95 $18.95 $25.95 $42.95

$150.01 - $200.00 $14.95 $20.95 $27.95 $45.95

$200.01 - $300.00 $16.95 $23.95 $31.95 $52.95

$300.01 - $400.00 $21.95 $28.95 $38.95 $59.95

$400.01 - $500.00 $26.95 $33.95 $45.95 $65.95

$500.01 - $600.00 $31.95 $38.95 $52.95 $71.95

For each additional $100 after $600 add 5% of total cost for UPS Ground, add 7.15% for UPS 3Day Select, add 8.25% for UPS 2nd Day Air, and add 15% for Next Day.

For orders shipping to Mexico the tables are below:

UPS Expedited Freight 40% for D,T, & C Shipping Rate

$0.01 - $25.00 $52.50 $31.00 $83.50

$25.01 - $50.00 $58.50 $43.40 $101.90

$50.01 - $100.00 $64.50 $65.80 $130.30

$100.01 - $200.00 $70.50 $108.20 $178.70

$200.01 - $300.00 $76.50 $150.60 $227.10

$300.01 - $400.00 $82.50 $193.00 $275.50

$400.01 - $500.00 $88.50 $235.40 $323.90

$500.01 - $600.00 $94.50 $277.80 $372.30

$600.01 - $700.00 $100.50 $320.20 $420.70

$700.01 - $800.00 $106.50 $362.60 $469.10

$800.01 - $900.00 $112.50 $405.00 $517.50

UPS Express Freight 40% for D,T, & C Shipping Rate

$0.01 - $25.00 $55.95 $32.38 $88.33

$25.01 - $50.00 $65.95 $46.38 $112.33

$50.01 - $100.00 $71.95 $68.78 $140.73

$100.01 - $200.00 $77.95 $111.18 $189.13

$200.01 - $300.00 $83.95 $153.58 $237.53

$300.01 - $400.00 $89.95 $195.98 $285.93

$400.01 - $500.00 $95.95 $238.38 $334.33

$500.01 - $600.00 $101.95 $280.78 $382.73

$600.01 - $700.00 $107.95 $323.18 $431.13

$700.01 - $800.00 $113.95 $365.58 $479.53

$800.01 - $900.00 $119.95 $407.98 $527.93

For orders shipping to Canada the tables are below:

UPS Ground Standard Freight 40% for D,T, & C Shipping Rate

$0.01 - $25.00 $15.00 $16.00 $31.00

$25.01 - $50.00 $21.00 $28.40 $49.40

$50.01 - $100.00 $27.00 $50.80 $77.80

$100.01 - $200.00 $33.00 $93.20 $126.20

$200.01 - $300.00 $39.00 $135.60 $174.60

$300.01 - $400.00 $45.00 $178.00 $223.00

$400.01 - $500.00 $51.00 $220.40 $271.40

$500.01 - $600.00 $57.00 $262.80 $319.80

$600.01 - $700.00 $63.00 $305.20 $368.20

$700.01 - $800.00 $69.00 $347.60 $416.60

$800.01 - $900.00 $75.00 $390.00 $465.00

UPS Express Freight 40% for D,T, & C Shipping Rate

$0.01 - $25.00 $43.00 $27.20 $70.20

$25.01 - $50.00 $49.00 $39.60 $88.60

$50.01 - $100.00 $55.00 $62.00 $117.00

$100.01 - $200.00 $61.00 $104.40 $165.40

$200.01 - $300.00 $67.00 $146.80 $213.80

$300.01 - $400.00 $73.00 $189.20 $262.20

$400.01 - $500.00 $79.00 $231.60 $310.60

$500.01 - $600.00 $85.00 $274.00 $359.00

$600.01 - $700.00 $91.00 $316.40 $407.40

$700.01 - $800.00 $97.00 $358.80 $455.80

$800.01 - $900.00 $103.00 $401.20 $504.20

Warranty / Returns

All merchandise is guaranteed for workmanship and quality for one year from date of purchase. If, for any reason, you are not pleased with your order, please return the item. Custom imprinted items can not be returned except in cases where GatewayCDI is at fault. Send your return via prepaid and insured UPS. CODs cannot be accepted. Shipping charges are not refundable. Refer to the back of the packing slip for more information. If you have any questions please contact us by using the contact form above. Be sure to select Warranty / Returns as the subject. Please include the order number and the item you would like to return.

Please contact GatewayCDI's customer satisfaction department with any comments or service needs you may have about promotional products sold here. Hours of operation are 8:00am - 6:00pm CST, Monday - Friday.

**We do apologize but we cannot assist with Google Checkout related issues. For concerns or questions related directly with Google Checkout, please click the link below for assistance.
Google Checkout Assistance

Mail: Google Store c/o GatewayCDI
909 N 20th Street
St. Louis, MO 63106

Phone: 1-866-746-6453

Fax: 1-888-738-4154

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