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Gift Cards Frequently Asked Questions

Buying a Gift Card:

Using Your Gift Card (Gift Certificate):


What is an Amazon gift card?

Amazon.com gift cards (formerly known as gift certificates) can be used to buy almost any item sold on Amazon.com. You can buy gift cards for any amount between $5.00 and $5,000.00, and print your gift cards from home or send them by e-mail or physical mail anywhere in the world. If you've received a gift card, once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases.

How do I order a gift card?

Go to our gift cards page. Click the Buy now button for the type of gift card you want to purchase (e-mail, print at home, or paper gift card via mail). Enter the desired gift card amount, a personalized message, and delivery information if requested.
Note about multiple gift card orders: For e-mail and Print at home gift cards, you can create up to fifteen different gift cards on the same order by clicking the Create another card button. E-mail gift cards will also display a link providing the option to send multiple gift cards of the same amount to different e-mail addresses.
Click the Continue button when you are finished creating your gift card(s). Sign in with your Amazon.com account e-mail address and password. Provide payment information for your purchase and click the Continue button.
Note about payment method selected: Remember the payment method you used for your order. If you need to print a "Print at home" gift card or resend an e-mail gift card, you'll be asked to verify the payment method used for the original purchase.
Review your order and click the Place your order button to complete your purchase.

We'll send you e-mail confirmation once you have placed your order.

When will the gift card arrive?

E-mail gift cards: Generally arrive within 15 minutes of being ordered. Currently, you cannot send an e-card with your gift card or schedule delivery for a future date.

Print at Home gift cards: You can print your Amazon.com gift card from the confirmation e-mail you receive or from the order summary in Your Account. Visiting the link in the e-mail will pull up your gift card for printing. If you visit Your Account to print, we'll display a Print gift card(s) button when your gift card is ready and you'll need to verify the credit card you used for the purchase. Printable gift cards are available to print shortly after we process your payment. On rare occasions, it could take up to 15 minutes before your gift card is ready to print.

Paper gift cards: Arrive in the mail 5 to 7 business days after you submit your order.

How do I print a gift card at home?

When you choose the "Print at home" option for your Amazon.com gift card at www.amazon.com/giftcard, we create a PDF gift card specific to your order that you can access from our confirmation e-mail or the Order Summary in Your Account. You must have Adobe Acrobat Reader installed on your computer to open and print PDF files.

Here's where you can access and print your gift card when it is ready:

Gift Card Ready e-mail: When your gift card is available for printing, we'll send you an e-mail to let you know it is ready. The e-mail contains a URL that goes directly to the gift card PDF file for printing. Click on the link provided or copy and paste it into the address bar of your Web browser to print your gift card.

Thank You screen: A link to "View your order and print your Amazon.com Gift Card(s)" appears on the order confirmation screen.

Your Account: You can navigate to the Order Summary by visiting Your Account at www.amazon.com/youraccount, clicking the GO button next to "Open and recently shipped orders," and clicking on the View order button on the gift card order. On the gift card Order Summary, click the Print gift card(s) button. If the button isn't available, your gift card is still processing. If you wait a few minutes and refresh the page, the button should appear. When printing from Your Account, you'll be asked to verify the credit card number used for the original purchase.

Payment Verification and Reprinting Gift Cards

When you are asked to verify the payment method used for the printable gift card, the card number must exactly match the information you entered at the time of purchase.You can print your gift card as many times as needed, but the code it contains can only be redeemed once. When the gift card has been redeemed to an Amazon.com account, the Print gift card(s) button will no longer be available in the Order Summary.

Can I send an an e-card with an e-mail gift card?

While you can send a personalized message with your e-mail gift card, customized e-cards are currently not available to send with e-mail gift cards. Also, you cannot schedule delivery of gift cards for a future date. E-mail gift cards are usually delivered within 15 minutes after your order is placed.

Can I buy Amazon gift cards at a store?

Amazon.com gift cards are available in $25 and $50 increments in select grocery and convenience stores throughout the U.S., including:

Rite-Aid Drugstores CVS Pharmacy HEB Grocery Longs Drugs Raley's Schnuck's Scolari's Sheetz Spartan Stores

We plan to offer gift cards through additional stores in the future.

Note: We do not sell cards in Alabama, Arkansas, Florida, Illinois, Louisiana, Minnesota, New Jersey, or Utah.

What do Amazon gift cards look like?

You can see samples of e-mail, print at home, and mail gift cards on our gift cards detail page.

Can I order a large number of gift cards at once?

Sure! Please see our corporate gift cards page for more information.

Help! The Amazon.com gift card (gift certificate) I ordered didn't arrive.

Some e-mail providers give users the option of blocking all e-mail messages that originate outside of their domain. You may want to check with your recipient first to make sure their e-mail is configured to accept e-mails from Amazon.com.

To reissue a gift card you purchased:

Click the Your Account link at the top of almost any page on our site. Click the GO button next to the View by Order box. Sign in using the e-mail address and password associated with your Amazon.com account. Once you've reached the order summary for your gift card order, click "Resend it!" Review the information regarding the gift card to be reissued, and follow the instructions on the page.
We'll contact you by e-mail once we have canceled the original gift card and issued a new one. Note: If you do not see a Resend button, please contact us.

I accidentally deleted my gift card, can you send me another one?

Please contact us with the following information:

order number (if possible) giver's name and recipient's name physical or e-mail address to which the gift card was sent
We'll contact you by e-mail once we have canceled the original gift card and issued a new one.

How do I use my gift card?

First, locate your claim code on the e-mail or paper gift card you received. If you have a plastic $25 or $50 gift card, you'll need to scratch off the space on the back of the card to reveal the claim code (the claim code is not the same as the 16-digit card number).

If you're not ready to make a purchase: You can redeem the gift card to your account.

Go to Your Account. Click "Apply a gift certificate/card to your account". Sign in with your e-mail address and password. Enter your claim code and click "Redeem now". Your funds will automatically be applied to your next order.

If you're placing an order through the Shopping Cart: Enter the code on the order form and click "Apply":

Apply gift certificate

If you're placing an order with 1-Click: Click the "Review or edit your 1-Click orders" link that you'll see after clicking the Buy now with 1-Click button:

Review or edit your 1-Click orders

Then, enter the code in the Payment section on the next page:

Want to use a gift certificate?

I'm having trouble using my gift card/certificate to place an order. What am I doing wrong?

Are you receiving an error message that says the gift card has already been redeemed? Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, and you don't need to enter the claim code again. To confirm that the funds are already on your account, check your current gift certificate balance through Your Account. If the funds don't show up there, you might have more than one Amazon.com account; please contact us.

If this isn't the problem, check the Fine Print to make sure your order meets the rules and restrictions for paying with a gift certificate.

What happens to the rest of my gift card if I don't use it all at once?

Once you've entered the claim code on our site, we'll keep the balance in your account for use on future purchases, so you don't need to enter the claim code again when you place your next order. Please be aware that the original expiration date applies to any unused funds.

When you place your next order, make sure the box on the order form is checked that says "Apply gift card or promo funds?" If your order total is more than your gift card funds, you'll need to pay for the rest with a credit card.

You should see the gift card funds reflected in the cost summary. If the funds don't show up there and your gift card hasn't expired, you might have more than one Amazon.com account; please contact us.

Can I use my Amazon.com gift card to buy MP3s or video downloads?

Yes, Amazon.com gift cards can be used to buy Amazon MP3 and Unbox downloads. If you've already redeemed the gift card to your account, we'll automatically use it to pay for your downloads. If you haven't redeemed your gift card yet, just click the "Redeem a gift card or promotion code" link before clicking the Buy now button for the download.

What are the restrictions for using an Amazon.com gift card?

Please read our Fine Print for a full list of rules and restrictions.




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