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Google Help › Blogger Help › Manage Your Account › Signing In › Fix a Problem › I can't sign in. What should I do?

I can't sign in. What should I do?

The first thing you should do is go to http://blogger.com/forgot.g, where you'll find tools that should help you sign in. If you're still unable to sing in after this process, please see the alternate solutions below.

Select your problem from the list below:

Password recovery email not received Forgotten email address Continual prompting to sign in, or 'Session Expired' messages Last resorts

Password recovery email not received

Check your Spam/Junk/Bulk Mail folder to see if the message was misrouted. Try entering several email addresses in case you didn't use your primary one for Blogger. Try recovering your username instead of your password. You may have misremembered your username and could be sending password recovery emails to another user. (We recommend trying this, even if you think you're sure of your username.)

Forgotten email address

If you can't remember which email address you used when you created your account, start by making a list of all your addresses (including old ones that you might have used when you signed up). Then, enter each address, one by one, into the username recovery form. Most will give you an error, until you enter the one that you actually used, in which case you'll see a message indicating that your username has been sent.

Continual prompting to sign in, or 'Session Expired' messages

If you repeatedly get bounced back to the sign-in screen, with no message about an incorrect username or password, this is caused by your browser not retaining your sign-in information correctly. You may also see 'Session Expired' messages in these cases. To fix this you need to troubleshoot your browser, so try the following:

Clear your cache. Delete your Blogger cookie. Check your cookie settings. Check your JavaScript settings. Quit your browser and restart it. Use another browser.

Browse Happy—all the cool kids are doing it.

Note that if you have a firewall, you should check its cookie settings as well and make sure it will allow Blogger's cookies to be set. Check the manual or documentation for the firewall for information on this.

Last resorts

Restart your computer. Try a different computer. Try a different Internet connection. Take a deep breath -- the world isn't ending -- write us for help. Be sure to give us as much information as you can about your account and the problems you're experiencing.

Cookies

Your browser needs to accept cookies. Many browsers have a simple choice in the Options or Preferences that will let you choose to either accept or reject cookies. In Internet Explorer, it is a little different. If you go to Tools > Internet Options >, you'll find a sliding scale. If it is set to High or Block All, Blogger won't be able to set the cookies it needs to signyou in. A setting of Medium-High or lower will work. This is what it looks like:

JavaScript

Blogger also needs to have JavaScript enabled in order to function properly. Again, many programs have this as a simple option in the Preferences, but it's a bit trickier in Internet Explorer. Go to Tools > Internet Options > Security and click the Custom Level button. Scroll down until you see the Scripting section and make sure that 'Active scripting' is enabled. Then click OK to all the windows until you're back at your browser.