- About CTLibrary.com
- Getting Started
- Account Maintenance
- Technical Questions/Troubleshooting
- Reprint Rights
- Legal Guidelines for Use

- I forgot my password. How can I retrieve it?
- How do I get a new password?
- How do I renew?
- How do I cancel?
- How do I upgrade/downgrade?
- How do I update my personal details and billing information?
- I got a notice that my credit card wasn't accepted. Why not?
- Can I pay by check or money order?
- My church or organization will reimburse me for the CTLibrary.com membership. What kind of statement will I receive?
- Can CTLibrary.com send my church an invoice?
- Do I receive a receipt from CTLibrary.com?
- Who can I call if I need help?

Immediately after signing up, you should have received an e-mail containing an assigned password. If you did not receive this password, and are using a SPAM blocker, please ensure that our e-mail addresses have been added to your account. Due to the high volume of e-mail we receive daily, we cannot reply to all automated SPAM responses, and we need you to add us to your account in order for you to receive our e-mails. The addresses you may receive information from are:

-ctlibrary-html@lists.christianitytoday.com
(The biweekly newsletter will come from this address)
-CustomerCare@CTLibrary.com
(Membership and account information will come from this address)

To obtain your password, please contact Customer Care by using the "Contact Us" link at the bottom of every page. You can also reach Customer Care by e-mail at CustomerCare@CTLibrary.com or by phone at (877) 247-4787. Please keep in mind that our Customer Care representative is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible and in the order it was received.

When you signed up for CTLibrary.com, you were assigned a password. You may change that password at any time.

Please visit the "My Account" page and follow the instructions to "Change My Password...." under the Personal Information heading. This is a secure site and you will need your e-mail and original password to log in.

Or, feel free to contact Customer Care and let us know your new password of choice. We'll make the change for you and let you know as soon as it's taken care of. You can reach Customer Care by e-mail at CustomerCare@CTLibrary.com or by phone at (877) 247-4787. Please keep in mind that our Customer Care representative is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible and in the order it was received.

As a courtesy to you, we will automatically renew your membership unless you choose to cancel your membership during your membership term (1 year, 1 month, etc). For yearly members, a renewal reminder will be e-mailed 30 days prior to the end of the membership term. If, for any reason, your credit card rejects payment, you will need to contact our Customer Care department at (877) 247-4787. Please have your account information (email address and password) and your new credit card information available.

If your old credit card has expired, you should update your CTLibrary.com account with new credit card information before we attempt to renew your membership. Prior to your renewal, a 30-day e-mail reminder will let you know if you need to update anything. (See the section titled "How do I update my personal details and credit information?") If you are attempting to update your payment information after your renewal has failed, please follow the same directions for updating, and then contact CustomerCare@CTLibrary.com in order to renew.

You can cancel your account at any time by accessing your membership details under the "My Account" link at the bottom of every page.

Or, feel free to contact Customer Care and let us know that you'd prefer to cancel. You can reach Customer Care by e-mail at CustomerCare@CTLibrary.com or by phone at (877) 247-4787. Please keep in mind that our Customer Care representative is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible and in the order it was received.

Simply call our Customer Care Representative toll-free at 1 (877) 247-4787.

Let us know what level your current membership level is, and also what level you would like to upgrade or downgrade to. Please have your e-mail, password, and credit card information (type, number and expiration) ready when you call.

Please visit the "My Account" page and change your membership details there. (This is a secure site, and you will need to log in with your e-mail and password.)

If you need to change your credit information and are still able to log into CTLibrary.com, please visit the "My Account" page and follow the instructions to "update my credit card information...." This is a secure site and you will need your e-mail and password to log in.

However, if you are unable to log in and need to update your credit information, please contact our Customer Care department at (877) 247-4787. Please have your account information (email address and password) and your current credit card available.

Probably your credit card's expiration date has passed. If that's the case, simply provide the new date using the "My Account" tool.

If you have questions, simply call our Customer Care team at 1-877-247-4787 (8-4:30, Monday through Friday, U.S. Central time). Have your e-mail address and credit card information available.

Definitely! Please print out our online money order form, fill it out, and mail it with payment to the address at the top of the order form. We will notify you upon receipt and application of your payment. Your account will not reflect payment until the check/money order is received in the mail.

Also, if you are renewing your membership with a check, cashier's check, or money order, it is important that you include the name or user number of the account to be renewed somewhere on the check or the online money order form.

Note for European Union residents: The European Union passed a law, effective July 2002, requiring that all online purchases, wherever made, by residents of European Union nations be subject to Value-Added Tax (VAT). For more information, click here. Therefore, the appropriate amount of VAT for your nation will be added to your membership fee at the time of purchase.

When your credit card is charged, you will receive an electronic statement through e-mail, suitable for most invoicing and receipting purposes. If this is not sufficient, your credit card bill should provide sufficient additional documentation. For checks or money orders, contact our customer service department via e-mail: CustomerCare@CTLibrary.com.

At this time, we cannot generate invoices for payment.

Immediately after submitting your membership information through our secure server, we will send you an electronic statement through e-mail, suitable for most invoicing and receipting purposes. If this is not sufficient, your credit card bill should provide sufficient additional documentation.

If you are experiencing difficulty, you can reach Customer Care by e-mail at CustomerCare@CTLibrary.com or by phone at (877) 247-4787. Please keep in mind that our Customer Care representative is only in the office from 8-4:30 CST, Monday through Friday, and that your request will be answered as soon as possible and in the order it was received.