Consumerist

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happy endings

Delta Creative Settles With Artist Over Defective Paint Products

Remember Vickie and her defective Delta Creative PermEnamel experience? It ruined several of her pieces, not because she applied it incorrectly but because something was wrong with the product. It happens sometimes with products, no big deal. What was a big deal was the company's CEO, Bill George, refused to approve a compensation payment that his employees had already agreed to with Vickie, leaving her with no choice but to contact a lawyer and write to us. It looks like Delta Creative and the artist have now resolved the issue, and she's sent us a statement saying everything has been resolved to her "complete satisfaction." More »

10:18 AM on Wed Oct 8 2008
By Chris Walters
4,530 views, 22 comments

Latest by marsneedsrabbits: @thinkliberty: I am going to stay away. There are to many other quality paint companies that back up their product... more »

Delta Creative

Delta Creative Prez Denies Refund: "We're Not In The Business Of Reimbursement"

Update: Vickie has settled with Creative Delta over this issue. Here's her official statement:

I have used the Delta PermEnamel Products for several years with marvelous results. This was an isolated incident which I would not expect to recur. This isolated incident has been resolved to my complete satisfaction. Thank you, Delta Creative, Inc.

Vickie Silcox/Artist
A Painted Setting

Congrats, Vickie! We're glad Delta Creative came through in the end.

More »

6:19 PM on Thu Oct 2 2008
By Chris Walters
11,464 views, 65 comments

Latest by Gstein: @Parapraxis: currently the 5th result on google for "delta creative" more »

verizon

Verizon Breaks Your Router With An Unrequested Firmware Update, But Won't Replace It Because It's Out Of Warranty

Brielle is angry at Verizon for ruining her router. What's worse is that they won't do anything to fix the problem they created.

They acknowledge the router got an upgraded firmware image automatically (forget the fact I had explicitly disabled that feature for this very reason), but I'm shit out of luck. Even though the fact my formerly perfectly working 6100 is now bricked because of something Verizon did without my approval or knowledge, they will not provide me with a new one for free because the router is out of warranty.
More »

6:35 PM on Thu Sep 25 2008
By Chris Walters
9,382 views, 68 comments

Latest by david_consumerist: @smokinfoo: Small claims court is going to run you more in fees then the router costs. You will undoubtedly win, but more »

circuit city

Is This Computer Water Damaged? Circuit City Says Yes

Robert bought an extended warranty from Circuit City, but they won't honor it to repair his broken computer because they claim it has water damage. Robert writes, "As God is my witness, this computer has never seen water," and he sent us the photos Circuit City sent him. More »

4:36 PM on Thu Sep 25 2008
By Chris Walters
25,496 views, 96 comments

Latest by VolettaGoat: This is not water damage. The black surface you see is Mylar and what you see on it is more »

ford

Ford's $5698.37 Pinging Noise

Jeff has a long story to tell but he believes in keeping his promises. He promised Ford Motor Co that he would tell Consumerist.com his entire story if they didn't take care of his warranty repair to his satisfaction. They didn't, so here it is. Jeff writes:
Below I detail a problem I encountered with my 2005 F-150 pickup and what I thought were covered damages and repairs under the initial warranty or the ExtraCARE extended coverage.
More »

4:20 PM on Mon Sep 22 2008
By Ben Popken
19,548 views, 118 comments

Latest by Ben Popken: @fomocona: So your job for Ford is to spread FUD (fear uncertainty doubt) when you guys fuck up instead of more »

best buy

Ex-Best Buy Employee Regrets Selling Warranties Now That He's A Customer

[ http://digg.com/api/diggthis.php?u=http://digg.com/business_finance/BestBuy_Employee_Regrets_Selling_Warranty_Now_He_Is_Customer ]We just got an email from reader Mike, who claims to be a former Best Buy employee who regrets selling all those extended warranties now that he's actually trying to use the one that he purchased. More »

1:29 PM on Mon Sep 15 2008
By Meg Marco
66,039 views, 65 comments

nintendo

Nintendo Repairs Out-Of-Warranty Wii In One Day, For Free

Joseph writes:

I have a first generation Nintendo Wii and I recently bought the game Boom Blox for it. When I put the game in to start playing it would often lock up at the health warning screen and I would have to restart my Wii by unplugging it since no other method would work.

Here's what happened when he contacted Nintendo for help.

More »

3:57 PM on Fri Sep 12 2008
By Chris Walters
14,583 views, 63 comments

Latest by mzs: @Jordan Lund: One of my kids left a GBA SP in the car one summer and it had something like more »

Bad Ideas

Sears Offer To Mail Customer Missing Key To Floor Model Snowblower

Aaron visited Sears to pick up a new Craftsman snowblower he bought for 10% off on Sears.com, but the store only had one floor model in stock. Aaron agreed to take the unit after staff assured him that it came with a warranty, manuals, and all the things normally bundled with new snowblowers. Of course, Sears couldn't find either the manual or the keys. A salesman promised that "Ray from Lawn & Garden" would mail the key whenever he returned, an offer Aaron refused. The salesman then offered a key from another snowblower, promising "the keys are basically universal." That key didn't work because, as a different associate later discovered, the unit was missing its electric start socket. More »

3:45 PM on Sat Sep 6 2008
By Carey
10,090 views, 30 comments

Latest by What The Geek: @Jeneni: lololol - as a former sears employee, that's double funny to me!! more »

eepc

Update: EEEPC Return A Recursive Hellhole

Mike writes in with an update on what he's doing to get his Asus EEPC fixed. We think his number one way to solve the problem is to activate the extended warranty protection on his credit card. His reply to that is, "My credit card has an extended warranty but since it is still in warranty with Asus, that can't help." Not that we want to embarrass Mike, but since this can help other people, I need to point out that this isn't true. More »

10:11 AM on Thu Aug 28 2008
By Ben Popken
4,484 views, 10 comments

Latest by k6richar: @Justifan: Agreed. Bought a replacement battery that i found online for around $45 at powermega.com. The next cheapest one i more »

money

Personal Finance Roundup

When should you spend to save? [MSN Money] "Are warehouse store memberships a good deal? How about extended warranties? It all depends on the products — and on you, the shopper."

7 reasons to review term life coverage [Bankrate] "There are several life events that may modify your need for term life insurance coverage."

Seven Tips for the Newly Unemployed [Wise Bread] "Here are some tips that could be helpful for those [facing unemployment]."

Four Habits of Financially Peaceful People [Yahoo Finance] "Some people who have found financial peace — and the habits they share."

4 Ways to Save on College Textbooks [Smart Money] "Here are some other ways students can save [on textbooks]."

— FREE MONEY FINANCE
(Photo: balotto)

12:00 PM on Thu Aug 14 2008
By freemoneyfinance
1,348 views, 8 comments

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