August 16th, 2007
Skype failure and the Enterprise 2.0 mess
Skype is down today, which sucks for those of us who rely upon it on a daily basis. From the Skype support site:
Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours.
Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services — water, phone, electricity, roads, and so on — must adhere to certain levels of reliability and availability. Likewise, business users expect their software infrastructure to provide high reliability, especially in mission-critical domains.
Recently, VOIP supplier SunRocket discontinued operations with little notice, leaving thousands of customers in the lurch. And just this week, Google announced they are suddenly leaving the video rental/sale business, leaving their paid customers high and dry.
Such high-profile failures make consumers and businesses wary of adopting Enterprise 2.0 tools.
Update: For more Enterprise 2.0 failure, see this post about Google Grand Central.
Update 2: For a broader perspective on the impact and benefits of Enterprise 2.0 tools, see this post.
Michael Krigsman is CEO of Asuret, Inc., a software and consulting company dedicated to reducing software implementation failures. Click here to discuss this post with him on Twitter.
See his full profile and disclosure of his industry affiliations.
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» Skype failure and the Enterprise 2.0 mess | IT Project Failures | ZDNet.com...
Trackback by Anonymous — August 17, 2007 @ 12:39 pm
Help me! The Skype is Falling!More from ZDNet and ZDNet and ZDNet and More on ZDNet's Skype: Continuing Coverage. Oh, and for some in the world, apparently, Skype is back...
Trackback by Anonymous — August 17, 2007 @ 12:39 pm
Interesting Readings:...it is still down) I searched for Skype sucks on News.Google and found this excellent article from ZDNET: Skype failure and the Enterprise 2.0...
Trackback by Anonymous — August 18, 2007 @ 3:23 am
Skype experiencing major outageI've blogged about this, from an Enterprise 2.0 perspective, over at ZDNet: [blogs.zdnet.com] Michael Krigsman [projectfailures.com] mkrigsman...
Trackback by Anonymous — August 20, 2007 @ 3:25 am
Skype is Back, But the Damage is DoneLarry Dignan (ZDNet) submits: eBay's (TICKER:EBAY) Skype apparently is back online now for some – test calls seem to work without issue.
Trackback by Anonymous — August 23, 2007 @ 3:23 am
ThoughtShape of the Week: Michael Krigsman“Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services—water, ...
Trackback by ThoughtShapers.com — August 27, 2007 @ 4:35 pm
Skype is Back, But the Damage is Doneperformance was spotty. It was running for some folks and down for others. Skype's hiccup also cast doubt on peer-to-peer as a technology that can maintain high levels of uptime. Michael Krigsman, one of those users that relies heavily on Skype, wrote in a recent post: Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services --
Trackback by Anonymous — September 5, 2007 @ 3:54 pm
Good Morning Silicon ValleyWhether Skype’s outage was due to an exploit or an algorithm doesn’t really matter. What matters is there were small businesses that actually depended on Skype and were let down. I’d certainly think twice before relying on Skype.†Adds Michael Krigsman, “Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services — water, phone,
Trackback by Anonymous — September 5, 2007 @ 3:54 pm
Good Morning Silicon ValleyWhether Skype’s outage was due to an exploit or an algorithm doesn’t really matter. What matters is there were small businesses that actually depended on Skype and were let down. I’d certainly think twice before relying on Skype.†Adds Michael Krigsman, “Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services — water, phone,
Trackback by Anonymous — September 5, 2007 @ 3:54 pm
Good Morning Silicon ValleyWhether Skype’s outage was due to an exploit or an algorithm doesn’t really matter. What matters is there were small businesses that actually depended on Skype and were let down. I’d certainly think twice before relying on Skype.†Adds Michael Krigsman, “Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services — water, phone,
Trackback by Anonymous — September 5, 2007 @ 3:54 pm
Good Morning Silicon ValleyWhether Skype’s outage was due to an exploit or an algorithm doesn’t really matter. What matters is there were small businesses that actually depended on Skype and were let down. I’d certainly think twice before relying on Skype.†Adds Michael Krigsman, “Large-scale business adoption of Enterprise 2.0 infrastructure applications, such as Skype, will only occur when these new technologies can survive comparison with established utilities. Society has demanded that basic services — water, phone,
Trackback by Anonymous — September 5, 2007 @ 3:54 pm