Cross Talk

You are invited to attend a
Special Microsoft - Response Point
Free Webseminar Series - Open to All
________________________________________
November 11, 2008: Telecom "Interconnect" Hardware Systems
aka "CPE-Customer Premise Equipment (Part 2)
This free one-hour webseminar focus on various hardware, software and hosted (web-based) solutions. It's intended to give you a "taste" of the competitive landscape and help you position your RP sales efforts efficiently and effectively. Here are some of the key highlights:
• Traditional Key Systems
• RP-Response Point - new approach to the SMB-Small Medium Business
• Hybrid Systems - Open Source and other new approaches
• Hosted/web-based solutions
• PBX-Private Branch eXchange
• IP-PBX
• Media Gateways
• Multiplexers
Note: due to the brevity of these webseminars, some of these concepts will not be discussed in detail.
Signup Now at:
https://training.partner.microsoft.com/plc/details.aspx?publisher=12&delivery=255099
Please note these seminars are open to the public but you must have a Live or Passport ID.
You just have to sign in with your LIVE or Passport ID and you can register. Look at the right almost to the top Sign In.

________________________________________
December 10, 2008: Top-10 Tips for Success - "Show Me the Money" - Re"sponse Point, Service Providers, VARs (Part 3)
This next free one-hour web seminar will bring all the services, solutions and concepts together into a "happy meal." That is, there is more to owning a car than driving it off the lot. There is more to making your initial sale successful than the technology.
1. User Assessment - what do they really want
2. Network Assessment - what your local network looks like
3. Systems Upgrade - routers, switches, cabling - what you will likely need to do
4. Data systems integration - getting help
5. Service Selection - RP Service Providers - what others provide
o Bandwidth.com, Cbeyond, Junction Networks, NGT, Packet8
o Agents, Master Agents - understanding how telecom is sold
6. Installation and test - anticipating disaster
7. Troubleshooting and diagnostics - knowing what you are hearing
8. Training - "driver training"
9. Billing - CTL-Contract Termination Liability - "watch out"
10. Followup and Additional Services - "selling dessert"
Signup Now at:
https://training.partner.microsoft.com/plc/details.aspx?publisher=12&delivery=255100
Please note these seminars are open to the public but you must have a Live or Passport ID.
You just have to sign in with your LIVE or Passport ID and you can register. Look at the right almost to the top Sign In.

________________________________________
Course Leader - Thomas B. Cross - CEO TECHtionary.com has three decades of experience in startups and consulting advisor with leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields. He has managed the successful development of more than 10 software, hardware and internet products to market and received industry awards for this work. He has authored 13 books, wrote, produced and direct ed 15 commercial videos and creator and producer of the World's Largest Anima ted Knowledge Source on Technology - http://www.techtionary.com - recipient of Web Hosting Magazine Editors Choice for Best Technical Help. Tom is a columnist for many leading publications such as Internet Telephony where he is the Technology Editor and columnist on OCS-Office Communications Service Newsletter with a blog at http://blog.tmcnet.com/cross-talk/. He is a member of the Technical Board of Advisors for the VoIPSA-VoIP Security Alliance. Tom holds CompTIA Certified Security Professional certification and Pearson Vue Certified Test Administrator.

Like the many flavors of ice cream, there will be as many flavors of SIP-Session Initiation Protocol Trunk types and SIP applications. As we move forward I will continue to scour the universe for the more unique and interesting types. Shown in the animated tutorial is four of the many "flavors" of SIP trunks.
sip-trunk-4types-ipsec-mpls.swf

Here are the written explanations: - Public Internet - performance and security based on WAN connection - in this configuration performance is only as good as the upstream connection to the carrier, the bandwidth across the carrier's network and trunk connections to the PSTN or other carriers. In other words, you may have more than enough bandwidth to the carrier (provider), however the bandwidth "inside" the carrier's network is congested or insufficient. See Sidebar for more.
- Private MPLS-Multi-Protocol Label Switching - VPN-Virtual Private Network used for customers with several sites and not visible for other customers. MPLS is one of the most popular means for customer and carrier QoS and performance. In addition, pricing for MPLS is now, in many cases, the same as an IP circuit/connection. This suggests that customers with SIP trunking, PC or desktop video and other voice applications need to take an advantage of the many different levels or types (gold, silver, bronze) of MPLS for their applications. - Over IPSec VPNs for more security - requires more complex management using IPSec-IP Security implementation, real-time encryption & decryption, and potential multiple networks. IPSec and the following TLS will also be increasingly required for both real security and for corporate compliance tracking. IPSec adds encryption which may be enough but for those who need more, TLS and SRTP will be required. - With TLS-Transport Layer Security and SRTP-Secure Real-time Transport Protocol used for highly secure situations.
This is where Port Level Security or TLS-Transport Layer 4 Security takes place. That is, control access by the Port Number such as deny or access to Port 5060-5061 for SIP or access to any other function. This is called a Stateful Inspection for a firewall to check, alert or audit the status (state) of the TCP connection - SYN, SYN-ACK or FIN.
With elaborating on SPIT-SPAM over Internet Telephony, VOMIT-Voice Over Misconfigured Internet Telephony, call-jacking and a myriad of other voice attacks, they will be coming soon to a SIP device near you suggesting planning for complex SIP security processing now.

SIP SIDEBAR - First, sufficient bandwidth for SIP trunking and SIP applications will still be a limiting factor in its deployment. For example, I did a study for a major ILEC a few years ago in Atlanta and found vast capacities of optical fiber in certain parts of the CBD-Central Business District but a few blocks away, optical bandwidth was non-existent. Today, a colleague has found that in securing metro-optical ethernet that many of the buildings requested are not on any carrier's optical network. This has resulted in considerable delays on the part of the customer to expand their internal network for SIP, video and other applications.
Second, the SIP carrier may not have sufficient inbound or outbound PSTN trunk connections for peak demands by customers. Often called the "Mother's Day" syndrome where it all works fine until you have an overload on peak holidays.
Third, check with your carrier to In regard to peering with other SIP networks, this is the next "weak link" in the proliferation of SIP. One of the exciting features in OCS-Office Communications Server and other systems is the ability to create "federations" between companies. For example, there are more than 80,000 users using OCS IM-Instant Messaging between Intel and Microsoft. The concept of federations will grow exponentially as companies create IM bonds between each other. In addition, you can PC video conferences as easily as you do IM. I have done successfully on the bus using my AT&T broadband card. In other words, add SIP peering to your list of planning considerations.

This content is presented in detail in The SIP Planning Guide available in the onsite, online and via webseminars formats. Here is the schedule for the onsite course Portland - November 6-7. For more details, go to http://www.techtionary.com or directly at http://www.techtionary.com/sip/planning-guide/.

For more information and scheduling, please call Tom Cross at 303-594-1694 or cross@gocross.com

Attention Wireless Broadband Card Users

I am looking for feedback on performance, availability and anything else you want to say about your wireless broadband card. I have been using AT&T or at&t for many months now with widely varied access, availability and software issues.

So, let's see what you have to say?

Unified Communications Solutions in a Sinking Economy
10 Reasons Why Advanced Communications with Telepresence Cuts Costs, Shortens Sales Cycles and Accelerates Business Communications

BOULDER - October 12 - TECHtionary.com today announced significant solutions coming from UC-Unified Communications, Telepresence, Video teleconferencing, UM-Unified Messaging SIP-Session Initiation Protocol technology and made part of its SIP Planning Guide and Microsoft OCS-Office Communications courses. SIP portends to be the most significant solution to business communications since "sliced bread." In a rapidly sinking economic climate, SIP may be just the sauce that even the Fed Reserve would use to bring about solvency. Here are the Top-10 significant solutions to select UC-SIP solutions today:
1 - Soaring maintenance costs can be . .
2 - Significant operating costs are mitigated by . .
3 - Simplified management brings about . .
4 - Simple network configurations solves . . .
5 - Straightforward network design proves to . . .
6 - Slimmed billing consolidates ...
7 - Swamped staff can consider . . .
8 - Sizeable overall savings result from . .
9 - Substantial business opportunities are realized by ...
10 - Stateful security from . . .

"The SIP Planning Guide course continues to improve in nearly every aspect of UC-Unified Communications, Telepresence, VoIP-SIP, OCS and IPT-Internet Protocol Telephony. This course is now even more vital to every organization as VoIP/SIP is new and new approaches to planning and managing are important to understand how. Coupled with the new improved solutions-answers, privacy/security section, troubleshooting guide and QoS primer, the SIP Planning Guide course are without peer from any source." noted Paul C. Daubitz - President - ATI-TeleManagement (http://www.ati-telemgt.com a professional management consultancy).

These courses are designed to help enterprise technical-executive managers, channel partners and others better understand installation, configuration, management and troubleshooting of any UC/SIP system as well as Microsoft's OCS (Office Communications Server). There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the OCS and SIP/UC industry.

The SIP Planning Guide is available in onsite, online and via webseminars formats.
Here is the schedule for the onsite course Portland - November 6-7. For more details, go to http://www.techtionary.com or directly at http://www.techtionary.com/sip/planning-guide/.

For more information and scheduling, please call Tom Cross at 303-594-1694 or cross@gocross.com

For more than a decade, Tom Cross of TECHtionary.com has been teaching data to telecommunications-trained people and telecommunications to data-trained people. What he has found is that whether you are a user, agent, broker, channel partner, VAR, analysts or the general public, there is nearly universal mass misunderstanding by nearly everyone on data, voice, network services and other concepts.

New concepts like UC-Unified Communications, UM-Unified Messaging, hosted, SIP, MPLS, VPLS certainly don't make this any easier. In Tom's opinion, "this confusion is having a significant impact on the overall marketplace. That is, "if only" people had a greater understanding of what needs to be done would certainly "lift all boats."

In addition, users would receive greater benefit and satisfaction from the services and equipment they have purchased.

In the spirit of change and in order to provide a "more perfect union", AudioCodes & TECHtionary.com will present a series of six web seminars. These seminars are designed to "bridge the chasm" of telecommunications and internet technologies. We will "talk your talk" to show data people what network services are such as the PSTN,
T-1/E-1, PRI, MPLS, VPLS and others. We will also talk data to telecom people to show them that data is no more complex than what they understand now, it's just different terminology.

The seminars are 60-minutes in length. The first 30-minutes will be to "talk data" and the last 30-mintues will be to "talk-telecom." Obviously you can stay for the entire show because there is no doubt that you need to talk "data" or talk "telecom" to someone today or tomorrow.

Join us on

Session 1:
October 9, 2008 (9am PST/12pm EST)
What is Voice - Channel, Packet, IM, UC-UM, Presence, Video?

Session 2:
October 23, 2008 (9am PST/12pm EST)
Network Services - Demystifying MPLS, VPLS, T-1, PSTN, SIP & SIP Trunking, etc.

Session 3:
November 6, 2008 (9am PST/12pm EST)
Connecting "Parts with Parts" - Routers, Switches, Firewalls PBXs, DMZ, Open Source, Media Gateways, and more

Session 4:
November 20, 2008 (9am PST/12pm EST)
Planning and Implementing - "Getting Your Stuff Together and Keeping It Together"

Session 5:
December 4, 2008 (9am PST/12pm EST)
Diagnostics and Troubleshooting - "If it's all in one basket, now what?"

Session 6:
December 18, 2008 (9am PST/12pm EST)
Security, Scaling and Survivability - "Don't be scared, just be a better Boy Scout"

Click on register or copy the following url:


Following your registration you will receive a link to the Webinar.
Joining the Webinar requires an installation of small client software on your computer.
Please join ahead of time and allow approximately 10 minutes for installation.

https://audiocodes-training.webex.com/audiocodes-training/k2/j.php?ED=108093777&UID=1034571272&FM=1

Save more than $1,000 on new advanced career/success-oriented courses

Boulder: TECHtionary.com today announced immediate availability of innovative online courses. Tom Cross, TECHtionary.com and developer/instructor, explained, "New technology continues to expand more rapidly than ever, as OCS-Office Communications Server, Response Point, WiFi, WiMax, SIP, Voice over IP, Metro Ethernet, storage, web conferencing and other emerging technologies become more widely accepted. To offer a truly innovative education, professionals of all ages need to know all about today's technology and be informed on what's being developed for tomorrow. With these online courses, anyone can become a credible expert."
Tom Cross explained other courses. "OCS/RP is an indepth guide to Microsoft's Office Communications Server and Response Point. STE is for network administrators, managers, users and implementers of advanced SIP-Session Initiation Protocol - IP internet telephony. VBE is the only course was created to help channel partners better understand VoIP-SIP and to help them succeed in the VoIP-SIP business. There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the VoIP-SIP industry. VBE is a business strategy course that includes sales, marketing, technical issues and critical success issues needed to stay-in the VoIP-SIP business.

All online courses are available for $299 offer expires 9/19. Course titles include:

- OCS-Office Communications Server Planning Guide

- Communications Technology Manager
Introduction to the Fundamentals

- Wireless Technology Manager
Job Training and Implementation of WiFi, WiMax, Cellular and IMS

- VBE - VoIP Business Executive
Channel Provider & Partner Business Sales & Technical Strategies for VoIP-SIP

- STE - SIP Technology Business Executive and Planning Guide
An Executive Planning Guide to SIP-Session Initiation Protocol

- Advanced Data Networking
Preparation for industry-wide Cisco, Microsoft, Avaya, Comptia and other certifications

For complete course details and outlines: http://www.techtionary.com/techu/

If you read yesterday, I have had an enormous number of problems with my at&t broadband card. In addition, the larger problem was trying to get help - spending hours and hours connecting to and being disconnected from customer support.
Last night, a person called from at&t asking about my experiences with at&t. I told of how much I disliked them and like what i said yesterday, "they don't care, they don't have to."
Well, guess she didn't like my answer. She must have told Randall L. Stephenson, at&t's CEO, because my iphone doesn't work now. I can't even call 611 to find out why.

I guess the lesson to be learned is that "don't complain because they will turn you off."

In the 1970s, I saw a bumper sticker in Washington, D.C with the Bell System logo and said, "We Don't Care, We Don't Have To." Seems that not much has changed since then, I've been onhold with AT&T for close to an hour now with the most obnoxious sales pitch onhold ever. I am calling about my AT&T or rather lower case, at&t broadband card. I got it a few months ago as I was doing a lot of bus rides and needed mobile access. It worked pretty well and then I put it away for a while. Then last week I needed access again at the airport and rather than try the congested WiFi, I used the broadband card. It worked pretty well but I only used it for about 15 minutes. Due to moving my household, I needed the broadband card again. Well, when you really need it, of course, it doesn't work and worse yet, it causes Vista to hang.

Today, I learned something regarding power to the USB ports that would also be of benefit to the rest of you if you are using Vista.
First go into the Control Panel,
then select Power Options,
then Select Edit Plan Settings,
then Change Advanced Power Settings,
then go to USB Power Settings
click on USB selective suspend setting
and then
change the option to DISABLED
for both Battery and Plugged In.
This way your USB ports are provided electrical power, no matter what your Power Options are set for.
This is very useful for many other devices as well.

Meanwhile back at bad service
Yesterday I really need the broadband card to do work to and from my new consulting gig. Three times right in the middle of a critical application the service died and for nearly ten miles was completely without service, then again it worked and coming over a hill, the service died again. So I tried in vain again to call and complain but after more than two hours of long hold times followed by dropped calls, I gave up. AT&T can't even figure out how to process a call for the broadband card, it treats the number as a cell phone and gives you the bizarre array of options as you try to navigate their auto-attendant. Then you get a call center agent who knows nothing about broadband and then they drop the call transferring it to another department.

I would strong recommend you NOT buy broadband service from AT&T until you have thoroughly tested it and be prepared for total nightmare in customer service if you really need help.

By the way, I still love my iphone!

New Comprehensive Planning, Implementation, Security, Troubleshooting Guide for
UC-Unified Communications, SIP, OCS-Office Communications Server Networks

Course Also Available Onsite-Anywhere, Online 7x24 and Via Webseminar

PORTLAND - August 28 - Walt Medak Associates today announced its "SIP Planning Guide Course," onsite courses for SIP-VoIP, UC-Unified Communications, Microsoft OCS-Office Communications Server & Response Point and IPT-Internet Protocol Telephony networks.

"The SIP Planning Guide course expands our Avaya Definity classes to the critically important next level," noted Walt Medak CEO. "SIP is a complex process because SIP is not just a single location service but one that encompasses nearly all aspects of business communications and computing," Medak added.

The SIP Planning Guide course provides the means for customers who are planning, implementing and expanding their communications networks to "get SIP smart" with guidance, ideas and tools. In addition, this course is designed to provide manufacturers, providers, VARs, dealers, agents, analysts and others with new insights into SIP. With more than one hundred new concepts for review, the SIP Planning Guide course is vital to anyone doing UC/VoIP/SIP/IPT for network solutions and premise-based implementations.

Some of the key highlights in SIP Planning Guide course:
- VLPS-Virtual Private LAN Service with MPLS
- Privacy-Security Lifecycle Management - Authors - Actualizers - Auditors - Analyzers
- PLC-Packet Loss Concealment - zero Insertion, wave-form substitution, etc.
- SIGTRAN (Signaling Transport)
- SCTP-Stream Control Transmission Protocol
- New options and new roles for Media Gateways replacing PBXs
- Expanded details on SBC-Session Border Controllers
- 50 point SIP security checklist
- More than 30 solutions to common problems and troubleshooting guide
- Improved section on QoS and RTCP-XR-MRB
- Indepth explanations of complex problems such as echo, crosstalk and asynchronous transcoding
- "Vo-eye-P" packet test
- Many other improvements, solutions, ideas and technology.

"The SIP Planning Guide course continues to improve in nearly every aspect of UC-Unified Communications, VoIP-SIP, OCS and IPT. This course is now even more vital to every organization as VoIP/SIP is new and new approaches to planning and managing are important to understand how. Coupled with the new improved solutions-answers, privacy/security section, troubleshooting guide and QoS primer, the SIP Planning Guide course are without peer from any source." noted Paul C. Daubitz - President - ATI-TeleManagement (http://www.ati-telemgt.com a professional management consultancy).

The SIP Planning Guide is available in Portland, Oregon. September 25-26th with additional dates and locations to be announced.

For more information contact Kim Jarrett at 888-251-5001 or kim@medak.com

About Medak
Headquartered in Portland, Oregon, Walt Medak & Associates, Inc. (WMA) was created in 1990 by Walt Medak with other former AT&T/Lucent/Avaya personnel specializing in service, maintenance and technical support of Avaya telecommunications equipment for interconnects, technicians and businesses. WMA offers Avaya telecommunications products, services and maintenance contracts as well as making available our RMATS (Remote Maintenance, Administration and Test Services) department to our own customer base. We also offer tech support to non-customers and interconnects. WMA has a complete stock of spares for each equipment type that we service. Additionally, we have functioning PBX switches to provide rapid disaster recovery (fire, flood, etc.). All our services are offered 24 hours a day, 7 days a week. WMA provides coverage throughout the continental U.S. from multiple locations. The company maintains a direct relationship in all major U.S. cities and has a nationwide network of associate dealers who distribute Avaya products and services; as such, we are able to quickly distribute Avaya products anywhere in the nation. Our national service center coordinates and manages all installations and provides RMATS to our customer base and associate dealers. For more information go to: http://www.medak.com/

72dpi_logo_with_disk.bmp

For those visually-inclined, go there for the animated tutorial:
response-point-intro.swf

One Size Fits Nearly All Businesses
Response Point from Microsoft is a really simple telephony solution for the less than 50 telephone user setting. Ideally, the number of users for their 4-8 analog business line solution is more like 20 phones. To put this in perspective, this size range covers the 5,255,810 out of the 5,885,784 or 89% of the U.S. businesses according to the U.S. Census Bureau (2004). This figure is only slightly larger according to Inc.com in 2006. In any event, Response Point fits nearly all SMB applications except for some high-volume small call center applications. The other key point is the simplicity of the system itself which consists of three components - a base unit about the size of a small book, SIP phones and optional gateway to the telephone company. If you want to use the corporate gateway in another city, you don't even need the PSTN gateway. There is software, of course, which provides for Outlook integration, phone features and really-easy customer administration. You could argue that this is not really anything different than what is available from a wide variety of existing vendors. However, the point is that this system is most likely to be available from your existing Microsoft solutions provider. This also means that the Microsoft channel partner can use their expertise in one more way to help the customer. That is, the customer gets one more product from one fewer and more integrated source. What has been found to be true in survey after survey, including those I have done for a lot of companies is that the number one thing customers want is - one stop shopping.

One-Stop Shopping
Distribution for Response Point is extensive. With more than 1,500 trained dealers and more on the way, Response Point is available in the U.S., Canada and with expansion elsewhere into English-speaking countries scheduled for 08/09 along with PTT and other localization. Response Point is even available at Costco. However, if you are not a DIY-do it yourself telephony or IT person, there are local dealers you can select from on the Microsoft Response Point website: http://www.microsoft.com/responsepoint/
One of the more innovative dealers is David Bainum of RiteTech (http://www.ritetech.net) who does a wiring "health check" prior to any installation. Most dealers recommend a complete network performance check due to the wide variety and age of computers, switches, routers, cabling and even electrical systems. David also recommends that customers install a backup power system to minimize outages and phone "reboots" due to outages along with POE-power over ethernet as Response Point phones and other SIP phones all require electrical power. Another Response Point dealer is Andrew Swingler who just launched http://www.ipphoneshack.com a one-stop portal for Response Point products and SIP trunking.

Pricing
Response Point is an exceptional simple system with a tiny hardware "footprint." The base unit hardware and telephone sets are manufactured by three key vendors D-Link (http://www.dlink.com), Aastra (http://www.aastra.com) and Quanta (http://www.syspine.com). Remember YMMV-you mileage may vary when it comes to TCO-total cost of ownership as customers may also need new cabling, switches, and other devices. While there are many sources for Response Point products, one example, not necessarily the lowest or the highest is the Syspine base unit price for four lines: $1999.00 and for eight lines: $2249.00 with the phones $159 each. Combination package deals run $2499 for base and four phones and $3599 for base and ten phones. $1270 for four lines and $1424 for eight lines. Aastra is the only system to date that offers a cordless system and D-Link does not support POE.

"Parts is Parts" - Key Components to the Response Point System
Here are the key components in Response Point. While, there are some differences between hardware manufacturers mentioned above, each of the three systems has the same Microsoft Response Point software.

Base Unit - Response Point IP PBX software running on Windows XP embedded steady-state storage for optimum hardware reliability - Built-in voicemail - VoIP gateway
SIP Phones - SIP endpoints (devices) connected to LAN switch - Response Point button enables one-touch voice commands - Auto discovery and configuration
Management & Client Software - HTML-based management console (on a PC in the LAN) for moves, adds, changes and managing system health - Client software on a client PC for Outlook contact integration, on-screen incoming call notifications and easy access to forwarding rules or personal preferences - Users can use as many features or add as many phones as they with NO additional software license fees

PSTN Gateway (Public Switched Telephone Network - local analog business telephone service)
- Only needed if access via there is no existing data bandwidth and SIP trunking gateway to PSTN
- 4 or 8 port base configuration with loop start signaling on analog business telephone lines (trunks are similar circuits but priced differently for use with PBX-Private Branch eXchange telephone switching systems) - Easy expandable in any line increment - No additional software or port licensing fees
Support for SIP Trunks
One of the key features in any new telephone solution is support for SIP trunks/trunking. Response Point in their latest SP1 release provides for support for SIP trunks. Like with any SIP trunk solution, Response Point is compatible with most SIP Trunk provider solutions. However, New Global Telecom (http://ngt.com), CBeyond (http://www.cbeyond.net/) and Junction Networks http://www.junctionnetworks.com/ all have been approved for their respective SIP trunk solutions. NGT also has a very comprehensive channel partner program that provides dealers with assistance in customer billing and other issues.

Bottom-Line
Response Point is the "new kid on the block" in a highly competitive marketplace. Maybe the world doesn't need another telephony solution but Response Point is more about office communications than just another piece of plastic on your desk, it enhances communications, simplifies installation and user activities, improves office productivity and time management and is competitively-priced. So don't believe me take a look for yourself at http://www.microsoft.com/responsepoint/

Reference: Detailed Feature Comparison
There is more information in this animated tutorial:

The following detailed section on comparisons of key features of Aastra, Syspine and D-Link. In addition, there is information on first-party, third-party call control, RCC-remote call control, CSTA-computer supported telephony application, SIP forking, SALT-Speech Application Language Tags specification, SMEX-Simple Messaging Exchange element and a number of other issues is only available to attendees at ITEXPO or to students in the SIP Planning Guide or OCS-101 online course.
This presentation is included in online/onsite courses SIP Planning Guide and for OCS-101 Office Communications Server per person (volume and site license discounts available). For more information, go to:
http://www.techtionary.com/sip/planning-guide/

This tutorial is also included in TMC University special course on Microsoft OCS-Office Communications Server and Response Point at ITexpo.com. For more go here: http://www.tmcnet.com/voip/conference/west-08/tmc-university-microsoft-ocs.htm

For customizing, special discounts, website animations, technical/sales training, technical writing and other services, go to http://www.techtionary.com or please call Tom Cross at 303-594-1694 or cross@gocross.com.

Microsoft's OIP-Open Interoperability Program Pries Open the PBX

As the alph