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In Search of Growth Leaders
![[Go to story]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2FOB-BT799_sr_cov_20080703144701.jpg)
Brad Yeo
Organic growth. It's the Holy Grail these days of chief executives battered by global competition and eager to find new streams of revenue without always resorting to acquisitions.
Powerful catalysts for organic growth often exist deep within an organization, hidden and untapped, and often in the form of midlevel managers who possess the vision, leadership and entrepreneurial talents that together make up what we refer to as a growth leader.
Achieve Organic Growth
PODCAST: How can middle managers achieve organic growth at a time when their plates are full and resources are stretched thin? Plus, hear how managers can encourage and learn to spot valuable accidents.
Growth Leaders
FORUM: Are there one or two managers your company relies on for growth? What sets them apart, and can those qualities be learned? Weigh in on these and other questions.
How Offshore Outsourcing Affects Customer Satisfaction
Oops!![[Go to story]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2FOB-BT205_pj_acc_20080701151357.jpg)
What E-Tailers Can Learn From Airline Pricing
Follow the Leaders![[Go to story]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2FOB-BT220_lead_1_20080701160615.jpg)
Misunderstanding the Chinese Worker
The outsourcing of customer service to offshore providers has gotten a lot of bad press in the U.S., with reports citing language problems and the exporting of jobs. But, despite the potential for such reports to alienate consumers, this offshoring continues to grow, driven mainly by the lower labor costs overseas.
Oops!
Accidents happen. And, sometimes, innovation follows. But how do you let accidents happen, or even create them on purpose? We talked to innovators in a number of fields and found that there are a number of practical strategies to leverage accidents into innovation.
What E-Tailers Can Learn From Airline Pricing
People who shop online can differ greatly in what they're willing to pay for delivery, and how flexible they can be on the time and date, when they have to be home to receive the package. If e-tailers adjust their fees and delivery options accordingly, they can not only increase revenue but also efficiency.
Follow the Leaders
It's a common corporate approach to a problem: Build a team of experts from different parts of the company and ask them to find a solution. But these teams could be a lot more effective if companies took one radical step: Share leadership.
Misunderstanding the Chinese Worker
While some of the West's impressions of Chinese workers may have been accurate when U.S. multinationals first started doing business in China in the early 1980s, our findings indicate that what Chinese workers want from a job and what they are willing to put into it has changed since then.
BUSINESS INSIGHT VIDEOS
Jeanne Liedtka, of the University of Virginia's Darden Graduate School of Business, gives tips to managers on achieving organic growth. She talks with WSJ's Carol Hymowitz. (July 7)
Chaman Jain talks with WSJ's Carol Hymowitz about how collaborating with vendors and suppliers can help make planning more effective, plus what it takes to make that kind of collaboration happen. (July 7)
Thinking About Tomorrow
![[Go to story]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2Fit_pj-crystal-ball212052006164544.gif)
Software Firm Is Open for Innovation
![[see survey]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2Fit_pj-poll03102006112116.gif)
Forecasting has never been more important -- or harder. Customers are less loyal, and global competition more fierce, making it difficult to predict where sales are going. As a result, some companies are adopting new ways to improve forecasting and planning. And a common theme links them all: collaboration.
![[Video]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2Fit_smvideobullet10192007123051.gif)
Software Firm Is Open for Innovation
MySQL chief Marten Mickos shares his ideas about why MySQL's Internet-age version of a barn raising produces superior innovation and what motivates all its developers.
Top Outsourcing Suppliers
A new trend in outsourcing is to set up shop in the U.S., as offshore outsourcing falls out of favor. See the top 50 outsourcing suppliers ranked by client satisfaction, from the annual Black Book of Outsourcing survey. Plus, see the top-ranked advisers, the most desirable locations for outsourcing and more.
Business Insight
See previous editions.
See previous editions.
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Editor's Note
![[Image]](http://mowser.com/img?url=http%3A%2F%2Fs.wsj.net%2Fpublic%2Fresources%2Fimages%2Findepth-reports06092004171327.gif)
The focus of the cover story in this issue of Business Insight is how to identify those managers who have the capacity to be "growth leaders," who have the vision and creative spark to take a company in directions that most employees would never even think of.
Next Journal Report
YOUR MONEY MATTERS
• What to do now in the real-estate market
• Where to turn when you need quick cash
• Getting the most out of health savings accounts
Business Insight - WSJ.com
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