Online Media Managing Editor

Duties included managing content creation and production from start to finish of several online media training courses in WMV, MPEG, and FLV format as well as podcasts to promote the new content.

I used Adobe Premiere Pro, Adobe Audition (and other tools) to rip, copy, transcode and edit digital video in various formats. The coursework created included the creation of intro and outro video, a sample video for each course, edited (cut-down) video from each course teacher, the creation of powerpoint-like slides to be synchronized with the video, extensive discussion and journaling questions, transcripts, message boards, quizzes, and quotes and scripture references, and related downloads.

Also assisted with the launch of a new Web initiative for online media delivered to churches (FaithVisuals.com).

Required strong communication and skills, writing skills, design skills, video editing skills, an ability to create a learning environment for online users.

Internet Operations Manager

- Managed development and production project timelines
- Contributed to the design and implementation of a custom CMS
- Responsible for testing, troubleshooting, and documenting development software
- Led 5 content-production employees
- Set standards and assured quality on all Web content
- Liased between development team and leadership, translating "geek speak" into actionable information
- Monitored traffic trends, server utilization and uptime, content production
- Installed and managed Lyris newsletter server
- Maintained monitoring tools to assure reliable performance of Web and data network
- Provided charts, graphs, and trend analyses providing a "big picture" view of activity on our websites and membership lists
- Actively participated in Department Head meetings, helping set the tone and direction of several initiatives

Required strong communication and analytical skills, writing skills, big-picture analysis, design skills, project management skills.

Special Projects Manager

Duties included managing project timelines and deliverables for all parties to the overall project, requiring work with the programming team, the content-production team, the database-designers, the outside vender providing the CMS, and close work with the designers to make sure we had a useable, functional site. I also wrote nearly all of the online customer support documentation for the site. After launch I fielded customer service queries until CTI could hire customer care personnel, and I also designed, created, and managed the delivery of the Weekly Illustration Update newsletters. PreachingToday.com now has about 20,000 members, each representing $80 a year in income.

Required strong communication and analytical skills, writing skills, design skills, project management skills.

Self Employed

Duties included remote website design and management, remote user training, listserv assistance, and content management documentation. I contracted mainly with Network Communications Systems (NCS), which created the content management software for ag.org. NCS hired my services to assist the General Council during their transition to a new hire for their Internet & Online Services Analyst position.

Internet & Online Services Analyst / Business Planning Analyst

Duties included website design, creation, and management (from initial concept to the maintenance of nearly 2,000 pages). Proposed and deployed a database-enabled website with remote content management capability.

Proposed and led project to utilize a database-enabled listserv, also with remote Web management capability. Created long-range plans for corporate internet presence, administrative policy recommendations. Acted as Internet postmaster and listserv administrator. Trained personnel to use the Internet efficiently, provided technical and cultural analyses of Internet trends, software recommendations and purchasing, and administrative support and analyses for the Board of Administration.

Required strong communication and analytical skills, design skills, and project management skills.

Client Support Specialist (PC / Windows / Office)

Duties included troubleshooting and resolving user difficulties with office software/hardware, end-user training, creating documentation, deploying a corporate software upgrade, WordBasic macro programming and troubleshooting, and helpdesk problem resolution/logging. Required strong troubleshooting and communication skills.

Helpdesk Technician

Duties primarily involved remote troubleshooting and resolution of user difficulties with office software. Managed call center, logged all incoming requests and attempt to resolve as many over the phone as possible. Required accurate problem analysis and description and strong communication skills..

Word Processing Specialist

Duties involved transcribing dictated or handwritten documents and turning them into finished presentation materials or correspondence. Performed light desktop publishing and advanced word processing for clients with large projects and difficult tasks. Also provided elementary WordBasic programming assistance to office staff. Required strong communication and production skills and advanced proofreading/editorial skills.

Advertising Expeditor

Duties involved tracking print jobs through the publishing plant, managing and tracking inventory used in photo shoots, job cost analyses, and assistance with art designers on photo shoots.