Creativity under pressure
2 Dec 2008 6:57pm GMT Detroit is showing it's a bit smarter in how it asks for bailout money. Instead of traveling by corporate jet, GM CEO Rick Wagoner will drive a Malibu hybrid for the 520-mile trek from Detroit to Capitol Hill; Ford CEO Alan Mulally will drive an Escape hybrid. The travel plans of General Bob Nardelli of Chrysler are secret for "security...
Your NPS experience
2 Dec 2008 12:17pm GMT Do you use Net Promoter Score at your organization? If so, how has it changed your company, if at all? I'm writing a piece for a journal, and I'm interested in first-hand experiences with NPS. If you want to share yours, comment here or send me an email to ben -at- benmcconnell.com.
The window is open... right now
1 Dec 2008 8:51pm GMT From the New York Times today: It’s official: for the last year, the United States economy has been in recession. The evidence of a downturn has been widespread for months: slower production, stagnant wages and hundreds of thousands of lost jobs. But the nonpartisan National Bureau of Economic Research, charged with making the call for the history books, waited until...
How much is that doggie ticket?
19 Nov 2008 6:56pm GMT If you fly with a small dog, be prepared to pay a lot. I wanted to take Mini, my 10-pound toy poodle, with me during a Thanksgiving trip. My round-trip ticket cost: roughly $300. Here were the round-trip costs for Mini to ride under the seat in front of me: American Airlines: $200 USAirways: $200 JetBlue: $200 Continental Airlines: $250...
Mark Cuban and hating to lose
17 Nov 2008 8:39pm GMT The SEC has filed suit against Mark Cuban, alleging he engaged in insider trading in 2004 with mamma.com to avoid a $750,000 loss. At the time, Cuban was the largest shareholder in the company. On his blog, Cuban denied the allegations, saying "the Commission’s claims are infected by the misconduct of the staff of its Enforcement Division." Given how little...